Returns, Refunds & Withdrawal

Last updated: 15 October 2026.

This policy applies to consumer purchases from MJ Nutrition, operated by HW GAMING SOLUTIONS LTD. It explains change-of-mind withdrawal separately from your rights if goods are faulty, damaged, incorrect or otherwise do not conform to the contract. Nothing in this policy limits your statutory rights.

1. Your right to change your mind

For an eligible online purchase, you may withdraw without giving a reason. You have 14 days after the day on which you, or someone you nominate other than the carrier, physically receives the goods to tell us. For goods ordered together but delivered separately, the period runs from receipt of the last item. If a product is delivered in several lots or pieces, it runs from receipt of the last lot or piece.

You meet the notification deadline by sending your withdrawal statement before the period expires. You do not need our approval, a return authorisation number or a reason to exercise this right. The limited exceptions are explained below. If the deadline falls on a Saturday, Sunday or public holiday, it is extended to the next working day.

If we have not given you the required withdrawal information, the extended withdrawal periods provided by law apply. This policy does not shorten them.

2. How to tell us

You may use any of these methods:

• Online: open your orders. Sign in using the same email address you used for your purchase and the verification code sent to that address; no password is needed. Open the relevant order and use its return or cancellation option to select the items and submit your request. Clearly state that you wish to withdraw from the purchase. Cancellation requests are available before fulfilment; return requests cover items that have been fulfilled, including items in transit. Where available, select “Changed my mind” and state that you are withdrawing; you do not have to justify your decision. Our Withdraw from a purchase page explains these steps.
• Email: send a clear statement of your decision to withdraw to support@mjnutritioncy.com.
• Post: send your statement to HW GAMING SOLUTIONS LTD, 28 Oktovriou 261, View Point Tower, 3035 Limassol, Cyprus.

Exercising your statutory right of withdrawal does not depend on us approving a return or cancellation request. Any later review concerns the return arrangements and the rights that apply, not whether we accept a timely, legally valid notice. We will acknowledge an online withdrawal without undue delay by email, including the statement and its submission date and time.

You may use the model form at the end of this policy, but it is optional. An order number helps us identify the purchase, but other sufficient identifying details are also acceptable. Keep a copy or other evidence that you sent your notice. If the online function is unavailable, you can still withdraw by email or post.

You can use email or post without signing in, including if you checked out as a guest, cannot access the purchase email address, or cannot see a return or cancellation option. You do not need to wait for account access or a reply before sending a valid notice within the applicable deadline.

3. Sending goods back

Unless we have agreed to collect the goods, send them back without undue delay and within 14 days after you tell us you are withdrawing. You meet this deadline by dispatching the goods before that period expires.

Use this parcel return address:

Include enough information to identify your order and pack the goods securely. Retain your proof of dispatch. Keeping the original packaging where practical can help protect the goods, but keeping the outer shipping carton is not an absolute condition of your statutory rights.

You pay the direct cost of returning goods when you change your mind. If we did not disclose this before your purchase, or if we agreed to cover that cost, we will bear it. This allocation does not apply to a remedy for faulty or otherwise nonconforming goods, for which the applicable costs are ours.

You may inspect goods as necessary to establish their nature, characteristics and functioning. We may deduct only a loss in value caused by handling beyond that, where the law permits and we gave you the required withdrawal information. We do not charge a restocking fee. The separate rule for a broken product hygiene seal is explained below.

4. Refunds after withdrawal

We will refund the payments due without undue delay and within 14 days after being informed of your decision to withdraw. Unless we have offered to collect the goods, we may withhold the refund until we receive them back or you provide evidence that you have sent them back, whichever happens first.

If you withdraw from the entire order, the refund includes the cost of the least expensive standard delivery option we offered for that order. If you chose a more expensive delivery option, we do not have to refund the additional cost. For a partial withdrawal, we refund the returned products and any delivery charges that must be refunded under applicable law. A deduction for a loss in value is possible only as described above.

We use the same payment method as your original payment unless you expressly agree to another method that does not cost you anything. We will not require you to accept store credit instead of a refund you are entitled to receive.

5. Limited exceptions for particular products

Food and supplements are not automatically excluded from the right to withdraw. In particular, a sealed, shelf-stable product is not excluded merely because it is food.

The right does not apply to goods that are liable to deteriorate or expire rapidly. It also does not apply to sealed goods that are genuinely unsuitable for return for health protection or hygiene reasons if you unseal them after delivery. Opening the outer shipping carton is not the same as breaking the relevant product seal.

An exception applies only where its legal conditions are met for the particular product. Where relevant, the product information will explain the applicable exception and the seal or other characteristic involved before you buy. These exceptions do not affect your rights if the goods are faulty, unsafe, damaged, incorrect or otherwise fail to conform to the contract.

6. Faulty, damaged, incorrect or otherwise nonconforming goods

Contact support@mjnutritioncy.com with details of the problem. Please provide your order details or other reasonable evidence of purchase. Photographs and the batch number and date marking, where available, can help us investigate, but we will not automatically reject a statutory claim because you cannot provide a particular photograph or the original packaging.

Please tell us promptly so we can help. There is no 24-hour or 48-hour reporting cutoff in this policy. Cyprus law provides a notification period of at least two months from discovery of a lack of conformity; this policy does not shorten that period.

We are responsible for nonconformity that existed at delivery and becomes apparent within two years of delivery, subject to the applicable statutory rules. A problem appearing within that period is presumed to have existed at delivery unless the contrary is shown or the presumption is incompatible with the nature of the goods or the problem. Food is assessed in light of its nature, stated shelf life, required storage and agreed characteristics. This is not a promise that food will remain fresh for two years.

Your remedies can include free repair or replacement, a proportionate price reduction, or ending the contract and receiving a refund, as the law provides:

• You may choose repair or replacement unless your chosen remedy is impossible or would impose disproportionate costs compared with the alternative. Replacement will usually be the relevant remedy for a nutrition product.
• If nonconformity becomes apparent within 30 days of delivery, you may reject the goods and end the contract or request immediate replacement, subject to the legal rule that an insignificant defect does not justify ending the contract.
• You may be entitled to a price reduction or to end the contract if repair or replacement is refused or not properly completed, the problem persists after a remedy, the defect is sufficiently serious, or it is clear that a remedy will not be provided within a reasonable time or without significant inconvenience. Ending the contract is not available for an insignificant defect; it is for us to prove that a defect is insignificant.

Repair or replacement must be free, completed within a reasonable period not exceeding 25 days after we are notified, and cause no significant inconvenience. An extension requires your express agreement. We bear the applicable return, collection and replacement delivery costs.

If you are entitled to end the contract because of nonconformity, the return is at our expense. We will acknowledge receipt of the goods or evidence of their return and refund the price within the statutory period, no later than 30 calendar days after receiving the returned goods. These faulty-goods rules are separate from the 14-day withdrawal refund rules above.

Contact us for return or collection arrangements for a faulty product. This helps us arrange the remedy at our expense and is not an approval requirement that overrides your statutory rights. For a suspected food safety issue, stop using the product and retain the product and packaging where it is safe to do so.

7. Model withdrawal form

Complete and send this form only if you wish to withdraw. You can copy it into an email or print it. Delete the alternatives that do not apply. Use of this form is optional.

To: HW GAMING SOLUTIONS LTD, 28 Oktovriou 261, View Point Tower, 3035 Limassol, Cyprus; support@mjnutritioncy.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Goods: ____________________
Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s), only if sent on paper: ____________________
Date: ____________________

Optional details to help us identify the purchase and reply:
Order number or other purchase identifier: ____________________
Email address: ____________________

8. Contact

Seller: HW GAMING SOLUTIONS LTD, trading as MJ Nutrition
Business and correspondence address: 28 Oktovriou 261, View Point Tower, 3035 Limassol, Cyprus
Cyprus company registration number: HE436806
VAT number: CY10436806Q
Telephone: +357 96 298994
Email: support@mjnutritioncy.com

For parcel returns, use the Ypsonas warehouse address in section 3.